Trigger Question 113:
Some behaviors add value, and other behaviors destroy value. Some behaviors reduce the load on co-workers. Other behaviors make extra work. (Some people behave and other people misbehave. You get the picture.)
With that in mind, what one thing would you ask your employees (or team members) to do, to do differently, or to stop doing that might have a hugely positive impact?
If you know what one behavior should change, then why have you not already asked them to make the change? (What one thing is holding you back from asking?)
Maybe you think it’s not that easy to come up with only one behavior change that will help a lot. Well, it could be easier than you realize.
Consider this example of an executive who knew exactly what would make an enormous difference in his company. When given the opportunity to influence millions of people into making less work for his employees, he immediately made this request:
“Please remember to put the shower curtain inside the tub.”
Apparently that’s what Mr. Conrad Hilton, the founder of the Hilton Hotel chain, said when Johnny Carson asked him if he had a message for the live audience and the millions of viewers. (This was on the NBC Tonight Show some time in the 1960s.)
So, come on. Think. What’s your shower curtain request at work?
Welcome to my side of the nonsense divide.
. . .